To respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a $15 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours before the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will be charged with a fee worth 50% of the missed service.
If you miss your appointment, you will be charged with a fee worth 50% of the missed service, which will be charged to the card on file.
Service guarantee & refunds
Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your service or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.
For your comfort and safety, please notify our specialists if you have any signs of covid-19, allergies, physical issues or disabilities, or pregnancy. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
Right to refuse service
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may influence the effects of the service or staff.
Kids in the salon
As we are concerned with you and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.