Third Party Lash

At Allure Lash and Beauty Co., we have a strict policy regarding performing lash services over another lash artist who is not employed by our salon. We believe in delivering the highest quality results and maintaining the integrity of our work. Therefore, we do not do lash work over another lash artist's work. If a customer has had their lashes done by another artist, they are required to book a full set appointment. During the initial consultation, our experienced technicians will assess the existing lashes and provide recommendations for the appropriate service to achieve the desired results. Our goal is to ensure the health and safety of our customers' natural lashes while delivering exceptional outcomes. We value collaboration within the industry but maintain our policy to maintain consistency, quality, and accountability. We appreciate your understanding and cooperation as we strive to provide you with the best possible lash Experience at Allure Lash and Beauty

Late arrivals

To respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 10 minutes late will be imposed with a $15 fee and clients arriving more than 15 minutes late will forfeit the original appointment and be rescheduled.

Late cancellations

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours before the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will be charged with a fee worth 50% of the missed service.

No-shows

If you miss your appointment, you will be charged with a fee worth 100% of the missed service, which will be charged to the card on file.

Gratuity

To ensure a seamless experience for both our valued clients and service providers, an automatic 20% gratuity will be added to all services. This policy helps recognize the hard work and dedication of our team members who strive to provide exceptional care and quality. The 20% gratuity is applied to the total service amount before any discounts or promotions. This gratuity will be clearly outlined on your final bill for full transparency. Additional tips are always appreciated but not required. We thank you for your understanding and for supporting our team’s commitment to excellence.

Service guarantee & refunds

Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your service or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

Health history

For your comfort and safety, please notify our specialists if you have any signs of covid-19, allergies, physical issues or disabilities, or pregnancy. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may influence the effects of the service or staff.

Kids in the salon

As we are concerned with you and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.